Known Issues

Below are known issues in Community Hub that we are actively working on correcting.  If there are any workarounds, you'll see that listed below as well.  If you have any questions about any of these, please submit a support ticket using the Submit Ticket button at the top of the page, or emailing [e-mail] 

Issue	Description	Workaround/Status
Calendar Time Zone Incorrect	When connecting your Community Hub calendar to your Google, Apple, Android, or Outlook calendar, the time appears to be off by an hour.	Currently there is no workaround.  This is being addressed by the developer.
Form Builder and Form Builder 2.0	Community Administrators will see both Form Builder, and Form Builder 2.0 buttons in the Volunteer Management screen.	Use Form Builder 2.0, not Form Builder.
Political Volunteer Shifts	Some Political Volunteer shifts are not being imported from Mobilize America.	This is being addressed.  In the meantime, you can direct volunteers to https://mobilize.us/hrc to see the complete list.
Files redirecting to logon screen	When some users click "Files" or "File Manager" they are being redirected to the logon screen.	This issue appears to be device specific.  As a workaround, please access the files using a different browser or device, or the HRC Community mobile app.
Receiving Reminder Emails Multiple Times	Some users that are signed up for webinars or volunteer shifts have received the reminder email up to 9 times for a shift.	This is being addressed by the developer.  We apologize for the extra emails in the meantime!